Nava Jothi Matriculation Higher Secondary School

Effective Date: June, 01, 2026

Last Updated: June, 01, 2026

1. Introduction

This Refund & Cancellation Policy explains the terms and conditions applicable to payments made to Nava Jothi Matriculation Higher Secondary School ("School", "we", "our", or "us") through our website, mobile application, online portals, or other authorised payment facilities.

2. Fee Payments

Parents, guardians, students, or other authorised users may make payments for applicable school fees, services, activities, or other charges through authorised payment channels.

Before making a payment, users are responsible for verifying the student details, fee details, amount, and other transaction information.

3. Cancellation of Payments

Once a payment has been successfully completed, cancellation may not be possible.

Cancellation requests may be considered only where the payment has not been processed or where the School determines that cancellation is appropriate according to its applicable rules and procedures.

4. Refund Policy

Refunds will be considered only in appropriate circumstances, including:

• Duplicate payment for the same fee or service.
• Payment made in error and confirmed by the School.
• Successful payment where the corresponding service or fee has not been credited due to a verified technical issue.
• Any other circumstance approved by the School in accordance with its policies.

Refund eligibility will be determined by the School after reviewing the relevant payment and account details.

5. Non-Refundable Payments

Certain fees, charges, services, registrations, activities, or other payments may be non-refundable, subject to the applicable rules of the School.

Payments made for services that have already been provided or utilised may generally not be eligible for a refund.

6. Duplicate Payments

If a user believes that a payment has been made more than once for the same fee or service, the user should contact the School with the relevant transaction details.

After verification, eligible duplicate payments may be refunded or adjusted against future dues, as determined by the School.

7. Failed or Pending Transactions

If an amount has been debited from a user's bank account or payment method but the payment status is shown as failed, pending, or unsuccessful, the transaction may be subject to verification and settlement by the payment gateway or banking system.

Users should avoid making repeated payments immediately and should first verify the transaction status or contact the School with the transaction details.

8. Refund Processing

Approved refunds will generally be processed through the original payment method, wherever possible.

The time taken for the refund to appear in the user's bank account or payment method may depend on the payment gateway, bank, card issuer, or other financial institution.

The School is not responsible for delays caused by banks, payment gateways, card issuers, or other third-party financial service providers.

9. Refund Request Procedure

To request a refund or report a payment issue, users should contact the School and provide the following information:

• Student name.
• Admission number or student ID, where applicable.
• Name of the payer.
• Payment date.
• Payment amount.
• Transaction ID or payment reference number.
• Reason for the refund request.
• Proof of payment, where required.

The School may request additional information to verify the payment and process the request.

10. Time Limit for Refund Requests

Refund or payment-related requests should be submitted as soon as possible after the relevant transaction.

Requests submitted after a significant delay may be subject to additional verification and may not be eligible for a refund.

11. Third-Party Payment Services

Online payments may be processed through authorised third-party payment gateways, banks, or other payment service providers.

Such third-party providers may have their own terms, policies, and processing procedures. The School is not responsible for delays, failures, interruptions, or technical issues caused by third-party payment service providers.

12. Changes to This Policy

The School may update or modify this Refund & Cancellation Policy from time to time. Any updated policy may be published on the School's website, mobile application, or other digital services.

13. Contact Us

For refund requests, payment issues, or questions regarding this policy, please contact us:

Nava Jothi Matriculation Higher Secondary School
Karumankoodal,
Kanyakumari District,
Tamil Nadu, India.
Phone: Correspondent : 9362682180, Principal : 9362314250
Email: navajothischool@gmail.com
Website: navajothischool.in

14. Acknowledgement

By making a payment through the School's authorised payment facilities, the user acknowledges that they have read and understood this Refund & Cancellation Policy.